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Medical FAQ

Take a look at our Forms and FAQ for some commonly asked questions and forms needed for new or prospective patients. Contact us for further information or to learn more.

Frequently Asked Questions

Who can purchase cannabis products?

Anyone with an active Illinois Medical Card who can also produce a valid I.D. may purchase from our medical facility located in Fulton, IL, at a 1% tax rate. For Adult Use customers, anyone with a valid, scannable identification that proves they’re over the age of 21 may purchase.

How do I get my Illinois patient card?

Follow the instructions from the IL Department of Health for obtaining a medical cannabis registry card. Please take a look over our Patients’ page and the links provided above. You may submit additional questions directly to the state by contacting The staff at The Dispensary are also available to field questions from patients and prospective patients via phone (815) 208-7701 or by contacting us. Additionally, we do have public access in our lobby area.  Bring a government issued Illinois ID and we’d be happy to answer any of your questions in person and help assemble your application materials including the scanning of any documents, taking your picture, and even submitting your application electronically for those with limited computer and scanner access.  We are here to assist.

What is the difference between the MCPP and OAPP?

The Medical Cannabis Pilot Program (MCPP) was the original law passed in 2014 and requires patients to have one of the qualifying conditions.  Physicians certify the patient’s condition by following the steps listed here for Health Care Professional Information and patients can apply online for a one, two, or three year medical cannabis card.   The Opioid Alternative Pilot Program was passed in 2018 and goes live January 31st, 2019.  This allows any prospective patient with an opioid prescription, or a condition that could be prescribed opioids, to receive a 90 day medical cannabis card with a physician’s approval.  A Physician’s Certification Form is not required for the OAPP, but your doctor must submit their required materials through the electronic portal. Please see the Patients’ page for more information about how to sign up for both programs.

My physician won't participate in the program. Where can I find a participating physician that will certify my condition?

We often hear many new patients are also looking for participating physicians.  To address these concerns, we have assembled a collection of participating physicians throughout the state.    We have no business interest or relationships with any of these groups and are merely providing these organizations to help patients upon request.  Use the Contact Us page and request more information about participating physicians throughout the state.

I'm a physician who is interested in participating in the program. How can I help and where do I find more information?

As a Dispensary, we have no business interest or relationships with any physician or doctor groups, as required by state law.  We do however provide a list of many participating physicians across the state which we provide upon request. The Illinois Department of Financial and Professional Regulation does regulate both licensed physicians and medical cannabis dispensaries in the State of Illinois.  The current program rules covering the entirety of the program can be found at the Medical Cannabis Pilot Program’s official website here.

What is the list of qualifying ailments currently?

The current list of ailments can be found through IDPH’s website. For simplicity, we have also included a screenshot of the current conditions covered under the program.

I'm a veteran. Do I need a physician to recommend cannabis?

Veterans receiving health care at a VA facility do not need to provide a physician written certification, but must instead provide medical records from the VA facility for the last 12 months.  

  • Use VA form 10-5345 to request these records (U.S. Department of Veterans Affairs, Request for and Authorization to Release Medical Records and Health Information). If you have received care for your debilitating medical condition for more than 5 years at a VA facility, you must mark “OTHER” on VA Form 10-5345 under “Information Requested” then write that you are requesting information about the treatment of your qualified condition for the most recent 12-month period. Under “PURPOSE(S) OR NEED FOR WHICH THE INFORMATION TO BE USED BY INDIVIDUAL TO WHOM INFORMATION IS TO BE RELEASED” write “Personal Medical Purposes”. Under “NAME AND ADDRESS OF ORGANIZATION, INDIVIDUAL OR TITLE OF INDIVIDUAL TO WHOM INFORMATION IS TO BE RELEASED” write your address. The records will be sent to you.
  • To obtain VA medical records electronically, go online to
  • Once you receive your official medical records, you must submit the medical records with your application.

Will you help me to register with Illinois as a patient or understand my options as a new patient?

The Dispensary staff is happy to answer any questions you have regarding the Illinois medical application process and often guides prospective patients through the application process.   Ultimately the patient must submit their application to the required state agencies, but we will be there to guide you every step of the way.  From forms, taking your picture, scanning and uploading documents, understanding provisional access and your purchase limits, through medicating varieties, methods, dosages, to navigating the Illinois medical program and community involvement, let us know how we can help you today.

I reside in a neighboring state and have one of the above ailments. Can I apply as a patient?

No, only Illinois residents may apply. See the residency requirements for the Department of Public Health Rules and Regulations for Patients (DPH).

What do I need to bring with me to The Dispensary?

Medical patients will need to bring a copy of their valid Illinois-issued medical card as well as a valid form of identification. Adult-use purchasers only need to provide a scannable identification card or passport showing they are over the age of 21. We do have ATMs onsite for your convenience.

I recently moved or changed some of my information. Do I need to tell someone?

Yes, any changes in information requires you to file a Change of Information form with the department of public health which can be found at IDPH’s website under Change Your Application Information. In addition, this information must be updated with The Dispensary upon your next visit.

What products do you currently carry?

Check out our menu (change the hyperlink to the medical order online landing page) to see the current stock and pricing of all products available at The Dispensary. Please always feel free to ask questions and take your time when visiting us. Your health and wellness are important to us, and we are always happy to discuss product options for your ailments or cannabis in general for those unfamiliar or new to the program and/or our facility. We encourage patients new to cannabis to schedule a private patient consultation ahead of time.

How much cannabis can I buy?

For medical patients, you’re allowed 70g of cannabis products every two weeks. Please make sure to ask your budtender what your current allotment is.
For adult-use purchasers, your limit is dictated by your residency. In-state residents may purchase up to 30 grams of flower, 5 grams of concentrate, and 500mg of infused products (edibles) each visit. Out-of-state residents may purchase up to 15 grams of flower, 2.5 grams of concentrate, and 250mg of infused products (edibles) each visit. Customers can only shop once per day.

Do you offer additional services to patients?

The Dispensary prides itself on providing a healing environment. Additional services provided on location or within the community are occasionally offered to patients. The Dispensary also carries non-psychoactive medicines to be used as edibles, topicals, capsules, and tinctures which are derived from high CBD, low THC varieties.   The Dispensary is always happy to offer educational information and other information including Illinois medical program developments and medical cannabis related activism opportunities.

Can I medicate on site?

No, you cannot consume your medication on site.   According to state law, using medical cannabis is prohibited in a school bus, on the grounds of any preschool or primary or secondary school, in any correctional facility, in any motor vehicle, in a private residence used at any time to provide licensed child care or other similar social service care on the premises and in any public place where an individual could reasonably be expected to be observed by others. A public place includes all parts of buildings owned in a whole or in part, or leased, by the state or local unit of government. A public place does not include a private residence unless the private residence is used to provide licensed childcare, foster care or other similar social service care on the premises. Using medical cannabis is also prohibited in a healthcare facility or any other place where smoking is prohibited by the Smoke-free Illinois Act and knowingly in close physical proximity to anyone under the age of 18.

I'm overwhelmed with all these products and how they might work for me. Can I schedule a time to come in and learn more about the medical options and have all my questions answered?

Yes!  The Dispensary Fulton offers private patient consultations.  Schedule a Private Patient Consultation Today!   We understand sometimes patients prefer a more private conversation without distractions to discuss their needs and medical cannabis in general.  All patient consultations will include an employee-patient so they can directly speak to the benefits of certain medical products and how they may work for you.  Consultations will take place in a private room directly adjacent to the sales floor with a large conference table and multimedia capabilities. While private patient consultations are available only to registered patients and caregivers, we are also more than happy to help with new patient applications in our lobby.

Are there any other benefits to having a medical card

All medical patients are allowed to grow five cannabis plant in a locked and enclosed space at their private residence that is not in public view.

Is my medical information protected under HIPAA?

All medical patients are protected by HIPAA, as mandated by state law.  This prevents The Dispensary from disclosing any Personal Health Information including your contact information, medical status, or purchase information to any third party without your written approval.  The Dispensary may utilize this information in the regular course of business such as verification with DFPR/DPH of your patient status and similar information during the course of making a medical cannabis purchase, as required by state law.  To view our HIPAA policies, click here to learn more.

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